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WorldVia
Roswell, Georgia, United States (remote)
30+ days ago
WorldVia
Roswell, Georgia, United States
(remote)
Member Company
30+ days ago
Job Type
Full-Time
Job Duration
Indefinite
Industry
Travel Management Company
Min Experience
3-5 Years
Min Education
BA/BS/Undergraduate
Required Travel
None
Job Function
Information Technology

Description

Are you a travel enthusiast who loves solving technical challenges? Join our team at WorldVia as a Travel Technology Support Specialist! In this role, you will have the opportunity to provide technical support and troubleshoot travel technology systems for both internal and external users.

As the first point of contact for users experiencing system issues, you will diagnose and resolve technical problems, while ensuring that documentation and tracking of issues are accurately maintained. Whenever complex issues arise, you will work closely with higher-level support teams to find effective solutions.

The ideal candidate for this position is a travel technology guru with a deep understanding of GDS systems like Travelport, Worldspan, and Sabre. Additionally, you are familiar with mid-office automation, quality control systems, and various booking platforms.

Your exceptional communication skills will be essential in assisting users and ensuring their satisfaction. Collaborating with other team members and vendors, you will strive for timely resolution of technical issues.

If you are a detail-oriented, organized individual who is passionate about travel technology and committed to providing exceptional customer support, we want to hear from you! Apply now and embark on a journey with our dedicated team!

About WorldVia

WorldVia is a leading travel company that is revolutionizing the industry through its innovative products and services. We are focused on providing exceptional travel experiences to our customers and enabling travel business owners and travel advisors to succeed.

At WorldVia, we value diversity and inclusion, and we believe that our team members are key contributors to our success. Join us and be part of our collaborative and dynamic work environment!



Requirements

  • 3+ years travel industry experience
  • Strong knowledge of travel technology systems (BookingBuilder Genie, Magnatech Ontrack, GDS Scriptwriting, etc)
  • Strong knowledge of GDS systems (Galileo, Worldspan, Sabre)
  • Bachelor's degree or a related experience
  • 2+ years of experience in technical support or a related role
  • Experience with mid-office automation and quality control systems
  • Familiarity with various booking platforms (Travelport Cruise & Tour, SAP Concur, etc)
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks effectively
  • Detail-oriented and able to remain organized
Job ID: 72747613

Please refer to the company's website or job descriptions to learn more about them.

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